Frequently Asked Questions

General Questions

What materials do you use?

We use high-quality materials including sterling silver, gold-plated metals, genuine gemstones, and cubic zirconia. All materials are hypoallergenic and safe for sensitive skin.

How do I care for my jewelry?

• Store in a dry place away from direct sunlight
• Avoid contact with water, perfume, and chemicals
• Clean gently with a soft cloth
• Remove before swimming, showering, or exercising

Do you offer warranties?

Yes! All our jewelry comes with a 1-year warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by misuse.

Orders & Shipping

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also check your order status in your account dashboard.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. After that, the order enters our fulfillment process and cannot be changed.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for unworn items in original packaging. Please see our Returns & Exchanges page for full details.

Can I resize my ring?

Yes, we offer ring resizing services. Please contact our customer service team for details and pricing.